Introduction of the Course

Conflict is inevitable in every workplace—but how employees manage it determines team morale, productivity, and trust. Emotional Intelligence (EI) provides a powerful framework to address conflicts with clarity, empathy, and self-control.

Netskill’s Managing Conflict with Emotional Intelligence Training helps employees understand emotional triggers, communicate constructively, and resolve issues without damaging relationships. As a leading corporate conflict management training company, Netskill delivers a structured program grounded in psychology and EI research.

All modules are available on the Netskill LMS, complete with video content, assessments, gamified learning checkpoints, and certification.

Courses: Instructor-Led, In-Person, or Self-Paced

Instructor-Led Online Training

Interactive virtual classes with EI activities, conflict-mapping tools, and guided resolution techniques.

In-Person Corporate Workshops

Hands-on training with role plays, scenario simulations, group discussions, and conflict resolution exercises.

Self-Paced Learning on Netskill LMS

Includes:

• High-quality EI video lessons
• Gamified learning activities
• Conflict scenario quizzes
• Self-reflection worksheets
• Assessments and certification

Target Audience for Corporate Managing Conflict with Emotional Intelligence Training

Ideal for:

• Managers, supervisors, and team leads
• HR, operations, and customer-facing teams
• Project managers & cross-functional teams
• Remote/hybrid teams
• Employees dealing with frequent collaboration or stress
• Anyone seeking to improve emotional handling during conflicts

What Are the Modules Covered?

Module 1: Foundations of Emotional Intelligence

• Self-awareness and emotional triggers
• Understanding the 5 pillars of EI
• The link between emotions and conflict

Module 2: Understanding Workplace Conflict

• Types of conflicts
• Conflict behaviors and patterns
• Healthy vs. unhealthy conflict responses

Module 3: Emotional Triggers & Response Control

• Recognizing emotional impulses
• Managing frustration, anger, and stress
• Techniques for emotional regulation

Module 4: Empathic Communication for Conflict Resolution

• Active listening
• Verbal and non-verbal emotional cues
• Speaking assertively without aggression

Module 5: Conflict Resolution Models

• Interest-based problem solving
• The 4-step EI conflict resolution process
• Techniques for collaborative win-win outcomes

Module 6: Handling Difficult Personalities

• De-escalation strategies
• Navigating defensive, passive, or aggressive behaviors
• Mindfulness in high-pressure scenarios

Module 7: EI for Leadership-Level Conflict Management

• Leading through calmness
• Building trust after disagreements
• Modeling emotionally intelligent behavior

Module 8: Real Workplace Scenarios & Practice Sessions

• Case studies
• Team conflict simulations
• Reflection and feedback activities

Module 9: Assessments & Certification

• Quizzes
• Scenario-based evaluation
• Netskill LMS certification

(All modules include videos, gamified learning, quizzes, worksheets, and certification on the Netskill LMS.)

Importance of Managing Conflict with Emotional Intelligence Training

This training helps organizations:

• Reduce workplace stress and misunderstandings
• Improve collaboration and team dynamics
• Build emotionally resilient and empathetic employees
• Strengthen communication and problem-solving abilities
• Prevent escalation of workplace conflicts
• Enhance leadership stability and influence
• Increase employee satisfaction and retention

Training Skills & Competencies for Employees

Participants gain:

• Strong emotional intelligence and self-awareness
• Effective communication & active listening
• Skills to manage stress and emotional triggers
• Conflict de-escalation techniques
• Problem-solving & collaborative negotiation
• Assertiveness and professional calmness
• Improved relationship-building skills

Netskill Approach to Managing Conflict with EI

Netskill delivers this program using:

• EI-based psychological frameworks
• Real organizational conflict scenarios
• Role-play and simulation-driven learning
• Gamified learning outcomes on the Netskill LMS
• Practical tools: conflict maps, EI behavior scripts
• Expert corporate trainers specializing in EI development

Why Choose Netskill as Your Conflict Management Training Partner?

Organizations trust Netskill because:

• We are a recognized corporate conflict management training company
• Training available Online, In-Person, and Self-Paced
• Comprehensive Netskill LMS access with videos, quizzes & certification
• Scenario-based methodologies for real behavioral change
• Customizable modules for teams & departments
• Engaging, gamified learning approach
• Expert trainers with strong industry experience