Introduction of the Course

The Corporate Google IT Support Training by NetSkill is designed to help organizations build strong, tech-enabled teams capable of handling core IT operations. Developed around Google’s globally recognized curriculum, this course equips employees with real-world IT problem-solving skills, from troubleshooting to customer support and networking fundamentals.

Whether you're an enterprise upskilling your support team or onboarding new tech talent, NetSkill ensures seamless training via our LMS, offering certification-backed, gamified, and role-aligned learning paths.

Instructor-Led, In-Person, or Self-Paced Options

We understand corporate training must adapt to dynamic schedules and team preferences. NetSkill delivers Google IT Support training in three flexible modes:

• Online Instructor-Led Training (ILT): Live sessions with certified trainers for interactive, real-time learning.
• In-Person Corporate Workshops: Hands-on training at your workplace or at our NetSkill training centers.
• Self-Paced Learning via NetSkill LMS: Learners can access video lessons, quizzes, practical labs, and certification modules anytime, anywhere.

Target Audience for Corporate Google IT Support Training

This program is ideal for:

• IT support professionals needing certification
• New hires in tech support roles
• Help desk & technical support teams
• Fresh graduates in IT joining corporate roles
• Cross-functional teams transitioning into IT operations

Modules Covered in the Course

Each module integrates video content, real-world case studies, interactive quizzes, hands-on labs, and final assessments, all accessible through NetSkill LMS.

1. Introduction to IT Support
   • Role of IT in modern businesses
   • Overview of IT support lifecycle
2. Troubleshooting and Customer Support
   • Ticketing systems
   • Incident management
   • Troubleshooting frameworks
3. Operating Systems (Windows, Linux, MacOS)
   • OS installation, configuration
   • File systems and command-line tools
4. Networking Basics
   • Protocols, IP addressing, DNS, DHCP
   • Network hardware and setup
5. System Administration
   • Users, permissions, groups
   • Software installation and patching
6. IT Security Fundamentals
   • Cyber hygiene
   • Access control and device management
7. Best Practices for IT Professionals
   • Soft skills for support roles
   • Professional communication

Google IT Support Skills and Competencies for Employees

Learners will gain:

• Proficiency in troubleshooting and resolving IT issues
• Strong understanding of OS and system configurations
• Ability to work with networking tools and protocols
• Practical experience in administering user accounts, devices, and security policies
• Certification-ready knowledge aligned with Google IT Support Professional Certificate

NetSkill Approach to Corporate Google IT Support Training

Our corporate training approach is built on:

• Gamified Learning Outcomes: Unlock badges, earn points, and level up through hands-on challenges and scenario-based simulations
• Microlearning Content: Bite-sized modules for efficient and sustained learning
• Certifications: Every module concludes with an assessment; learners receive a NetSkill + Google IT Support Certificate
• Role-Based Learning Paths: Tailored content based on learner's job function and industry
• Full LMS Access: 24/7 access to course material, instructor notes, practice labs, and replays

Why Choose NetSkill as Your Corporate Training Partner?

• Trusted Provider: Leading name in corporate Google IT Support training
• Expert Trainers: Certified professionals with real-world experience
• Customized Programs: Aligned with your business goals and employee skill levels
• Gamification: Keeps your team engaged and performance-driven
• Flexible Learning Modes: Online, in-person, and self-paced options
• Measurable Outcomes: LMS dashboards, progress reports, and skills assessments

Access on NetSkill LMS

All enrolled learners get access to:

• On-demand course videos and documents
• Interactive quizzes and scenario simulations
• Practical lab assessments
• Final certification tests
• Downloadable certificate upon completion