Introduction of the Course

The Salesforce Administrator Certification Training by Netskill is a comprehensive, practical program designed to help professionals master the core administrative functions of the Salesforce CRM platform.

Salesforce administrators play a critical role in managing user access, customizing applications, automating processes, and maintaining data integrity. This corporate training prepares participants to configure Salesforce efficiently, manage workflows, and support business operations — while also helping them prepare for the Salesforce Certified Administrator exam (ADM-201).

Delivered through Netskill’s advanced LMS platform, this course blends instructor-led guidance with interactive simulations, scenario-based labs, and gamified learning outcomes, ensuring both engagement and mastery.

Courses: Instructor-Led, In-Person, or Self-Paced

Netskill offers three learning options tailored for corporate teams:

• Online Instructor-Led Training: Live sessions led by certified Salesforce experts with guided exercises and Q&A.
• In-Person Training: On-site workshops focused on real organizational use cases and Salesforce environments.
• Self-Paced Learning via Netskill LMS: Access on-demand modules, practical assignments, and progress tracking with gamified learning paths.

Every participant receives lifetime access to the Netskill LMS, which hosts video lessons, assessments, practice exams, case studies, and Salesforce certification preparation content.

Target Audience for Corporate Salesforce Administrator Certification Courses

This course is ideal for:

• Salesforce Administrators and Business Analysts
• IT Professionals managing Salesforce environments
• System Administrators transitioning to Salesforce
• Sales Operations, Marketing, and Support Managers
• Corporate Teams adopting Salesforce as a core CRM system

What Are the Modules Covered

Module 1: Introduction to Salesforce CRM and Cloud Concepts

• Understanding Salesforce ecosystem, architecture, and editions
• Salesforce Cloud overview: Sales, Service, and Experience Cloud
• Navigating the Salesforce user interface and Lightning Experience

Module 2: Salesforce Organization Setup

• Company profile and fiscal year configuration
• Business hours, holidays, and currency management
• Configuring regional settings and organization defaults

Module 3: User Management and Security Controls

• Managing users, roles, and profiles
• Permission sets and sharing rules
• Implementing security controls and login access policies

Module 4: Standard and Custom Objects

• Understanding data models and relationships
• Customizing standard objects and creating custom objects
• Managing fields, page layouts, and record types

Module 5: Data Management and Validation

• Importing, exporting, and updating data with Data Loader
• Data quality and deduplication best practices
• Validation rules, formulas, and workflows

Module 6: Process Automation Tools

• Automating business processes using Flow Builder
• Workflow rules and approval processes
• Building automation with Process Builder and Flows

Module 7: Reports, Dashboards, and Analytics

• Creating reports and dashboards
• Using filters, formulas, and report types
• Visualizing business performance and KPIs

Module 8: AppExchange and Customization

• Extending Salesforce with AppExchange solutions
• Managing and installing third-party applications
• Best practices for app governance and security

Module 9: Change Management and Deployment

• Sandbox management and change sets
• Managing releases and deployment best practices
• Version control and rollback strategies

Module 10: Salesforce Mobile and Lightning Experience Customization

• Customizing Lightning pages and components
• Mobile app configuration and quick actions
• Enhancing user experience with Lightning App Builder

Module 11: Exam Preparation and Certification Guidance

• Salesforce Administrator (ADM-201) exam structure and format
• Practice questions, mock exams, and preparation tips
• Certification readiness assessment

Module 12: Hands-On Labs, Quizzes & Certification

• Real-world Salesforce configuration exercises
• Scenario-based challenges for user and data management
• Netskill Salesforce Administrator Certification upon completion

Importance of Salesforce Administrator Certification Training

Salesforce is the world’s #1 CRM, and certified administrators are vital for optimizing platform performance and user experience.

Through this corporate training, professionals will learn to:

• Configure and maintain Salesforce applications effectively
• Manage users, data, and security settings
• Automate workflows and reporting for business efficiency
• Improve CRM adoption and user satisfaction
• Prepare confidently for the Salesforce Certified Administrator exam

Certified Salesforce Administrators not only improve operational productivity but also contribute to data-driven business decisions.

Training Skills and Competencies for Employees

After completing the training, participants will gain:

• CRM Administration Skills: Configuring and managing Salesforce environments
• Automation and Workflow Expertise: Streamlining business operations using Flow and Process Builder
• Data Management Competence: Ensuring accuracy, security, and accessibility of corporate data
• Analytical Proficiency: Creating dashboards and reports for business insights
• User Experience Optimization: Customizing Salesforce for maximum efficiency

Netskill Approach to Salesforce Administrator Training

Netskill delivers corporate learning that blends engagement, practicality, and certification readiness:

• Gamified Learning: Earn points, badges, and leaderboards through interactive progress tracking.
• Scenario-Based Labs: Real-world simulations using Salesforce environments.
• Expert-Led Learning: Certified Salesforce trainers with years of industry experience.
• Integrated LMS: Access to course materials, labs, and certification preparation tools on Netskill LMS.
• Corporate Relevance: Custom modules aligned with your organization’s Salesforce implementation.

Learners don’t just learn Salesforce administration — they become confident problem-solvers for business efficiency.

Why Choose Netskill as Your Salesforce Administrator Certification Training Partner?

• Salesforce-Certified Trainers: Learn from experts with proven implementation experience.
• Corporate-Ready Curriculum: Tailored for enterprise Salesforce environments.
• Comprehensive Hands-On Labs: Practice real-world admin tasks and scenarios.
• Flexible Learning Options: Online, in-person, or self-paced on Netskill LMS.
• Gamified Learning Experience: Boost engagement through achievement-based rewards.
• Recognized Certification: Earn a Netskill Salesforce Administrator Certification to showcase your expertise.

With Netskill, your team gains the confidence to manage Salesforce systems, streamline operations, and drive CRM success.