Introduction of the Course

The SAP Customer Experience (CX) Corporate Training by Netskill equips organizations to revolutionize customer engagement across all touchpoints — from awareness to advocacy.

Built on the SAP CX Suite, this course focuses on leveraging customer data, analytics, and AI to deliver seamless, personalized, and consistent customer experiences.

Participants gain hands-on expertise in integrating SAP CX modules with SAP S/4HANA, SAP BTP, and other enterprise systems, ensuring a unified, 360° customer view.

Through Netskill’s gamified learning methodology, professionals learn to manage leads, campaigns, commerce operations, service requests, and data-driven marketing — optimizing the full customer lifecycle.

Courses: Instructor-Led, In-Person, or Self-Paced

Netskill provides flexible training delivery for modern enterprises:

• Online Instructor-Led Training: Interactive live sessions with SAP CX-certified experts, including guided labs and case studies.
• In-Person Corporate Training: On-site sessions tailored to your organization’s customer engagement goals.
• Self-Paced Learning on Netskill LMS: Access video tutorials, interactive quizzes, and certification modules anytime, anywhere.

All learners gain lifetime access to the Netskill LMS, featuring:

• Gamified Learning Paths and Progress Tracking
• Hands-On Labs and Real-World Scenarios
• Quizzes, Case Studies, and Assessments
• Netskill SAP CX Certification upon completion

Target Audience for Corporate SAP CX Courses

This program is designed for:

• Customer Experience and Marketing Teams
• Sales and Service Professionals
• SAP Consultants and Implementation Specialists
• E-Commerce and Digital Transformation Teams
• Business Analysts and Data Managers
• CRM Administrators and Solution Architects

What Are the Modules Covered

Module 1: Introduction to SAP Customer Experience Suite

• Overview of SAP CX architecture and ecosystem
• Integration with SAP S/4HANA and SAP BTP
• Key components and capabilities of SAP CX

Module 2: SAP Sales Cloud

• Lead and opportunity management
• Forecasting, pipeline tracking, and sales automation
• AI-driven insights and customer engagement tools

Module 3: SAP Service Cloud

• Managing customer support interactions
• Case management and omnichannel service integration
• Self-service portals and knowledge base design

Module 4: SAP Marketing Cloud

• Campaign planning and execution
• Customer segmentation and targeting
• Real-time marketing automation and analytics

Module 5: SAP Commerce Cloud

• Building digital storefronts and managing product catalogs
• Order orchestration and inventory visibility
• Personalized shopping experiences and integrations

Module 6: SAP Customer Data Cloud (CDC)

• Identity and access management for customers
• Consent and preference management
• Unified customer profile creation

Module 7: CX Integration and Analytics

• Integrating SAP CX modules with SAP S/4HANA and BTP
• Using SAP Analytics Cloud for CX reporting
• Data synchronization and performance optimization

Module 8: AI, Automation, and Experience Management

• Leveraging SAP AI and machine learning for CX optimization
• Integrating SAP Qualtrics for experience insights
• Predictive engagement and personalization strategies

Module 9: Security, Governance, and Compliance

• GDPR and data privacy in CX systems
• Managing consent, data retention, and customer trust

Module 10: Real-World CX Scenarios and Certification Project

• Design and implement a multi-cloud CX solution
• Customer journey mapping and campaign analytics
• Netskill SAP CX Certification Project

Importance of SAP Customer Experience (CX) Training

In the digital-first era, customer expectations are higher than ever. SAP CX enables organizations to build meaningful, data-driven relationships with customers through connected, personalized, and intelligent engagement.

By mastering SAP Customer Experience, organizations can:

• Drive personalized customer journeys across all channels
• Unify sales, service, marketing, and commerce data
• Improve retention and customer satisfaction
• Enable faster, AI-powered decision-making
• Increase ROI from customer engagement investments

Netskill’s SAP CX corporate training prepares teams to harness these capabilities and deliver exceptional, measurable results.

Training Skills and Competencies for Employees

Upon completion, learners will be able to:

• Configure and manage SAP CX modules effectively
• Design and automate omnichannel customer experiences
• Integrate CX solutions with SAP S/4HANA and third-party tools
• Analyze customer data for personalization and engagement
• Ensure compliance and secure customer data governance

Netskill Approach to SAP CX Training

Netskill delivers an immersive learning experience through:

• Gamified Learning Paths — Earn badges, points, and progress milestones
• Practical Hands-On Labs — Real CX configurations and case-based projects
• Scenario-Based Learning — Industry-specific customer engagement examples
• Expert-Led Mentoring — Certified SAP CX instructors
• Continuous Learning Access — Lifetime LMS content, certification, and updates

Through this approach, Netskill’s corporate SAP Customer Experience training ensures teams develop both technical mastery and strategic CX thinking.

Why Choose Netskill as Your SAP CX Training Partner?

• Delivered by SAP CX-certified consultants
• Covers Sales, Service, Marketing, Commerce, and Data Cloud modules
• Flexible Online, In-Person, and Self-Paced learning options
• Gamified and project-based learning for better retention
• Industry-relevant case studies and real implementation scenarios
• Post-training certification and expert mentorship
• Lifetime LMS access with content updates and performance tracking

Netskill’s SAP CX corporate training empowers organizations to create unified, intelligent, and customer-centric ecosystems that drive loyalty and business growth.