Introduction of the Course

The ServiceNow IT Operations Management (ITOM) Corporate Training by Netskill empowers organizations to transform IT infrastructure visibility and operational efficiency. ServiceNow ITOM bridges the gap between IT services and the underlying infrastructure by offering deep insights through Discovery, Service Mapping, Event Management, and Cloud Management.

This course enables learners to automate service mapping, enhance infrastructure monitoring, and improve incident resolution with AI-driven analytics. Participants get hands-on experience with Discovery tools, CMDB integrations, and event correlation techniques within the ServiceNow platform.

By combining theoretical knowledge with real-world, scenario-based exercises and gamified learning modules, Netskill ensures professionals gain the confidence and skillset to implement, manage, and optimize ITOM for enterprise success.

Courses: Instructor-Led, In-Person, or Self-Paced

Netskill offers flexible learning paths to accommodate diverse corporate training needs:

• Online Instructor-Led Training: Live, interactive virtual sessions with ServiceNow-certified ITOM experts.
• In-Person Training: Onsite workshops focusing on hands-on configuration, deployment, and troubleshooting.
• Self-Paced Learning via Netskill LMS: Access 24/7 to HD video lessons, labs, quizzes, and certification exams.

Each training mode includes:

• Gamified Learning & Interactive Modules
• Practical Hands-On Labs & Simulations
• Knowledge Assessments & Quizzes
• Industry-Recognized Certification
• Lifetime Access via Netskill LMS

Target Audience for Corporate ServiceNow ITOM Courses

This training is best suited for:

• IT Infrastructure & Operations Managers
• ServiceNow Administrators and Developers
• Cloud & Systems Engineers
• Network and Infrastructure Architects
• ITOM Consultants and Implementation Partners
• Enterprise IT Professionals responsible for automation and service delivery

What Are the Modules Covered

Module 1: Introduction to ServiceNow ITOM

• Overview of ITOM and ServiceNow’s operational architecture
• ITOM key components and use cases
• Understanding ITSM vs. ITOM

Module 2: ServiceNow Discovery

• Configuring and running discovery
• Identifying configuration items (CIs)
• Data population and synchronization in CMDB
• Troubleshooting discovery issues

Module 3: Service Mapping

• Creating and maintaining service maps
• Dependency mapping for business-critical services
• Automated updates and impact analysis

Module 4: Event Management

• Integrating monitoring tools with ServiceNow
• Correlating and normalizing event data
• Configuring alerts, notifications, and remediation workflows

Module 5: Operational Intelligence (AIOps)

• Introduction to AI-based event correlation
• Predictive analytics and anomaly detection
• Automating root cause analysis

Module 6: Cloud Management & Orchestration

• Managing hybrid and multi-cloud environments
• ServiceNow orchestration workflows
• Automating provisioning and lifecycle management

Module 7: Configuration Management Database (CMDB)

• Understanding CMDB structures and data models
• Maintaining data integrity and relationships
• CMDB health and reporting

Module 8: ITOM Visibility & Optimization

• Building service health dashboards
• Monitoring KPIs and performance trends
• Continuous optimization best practices

Module 9: Security Operations Integration

• Linking ITOM with ITSM and SecOps
• Real-time incident prevention through automated triggers
• Compliance and governance best practices

Module 10: Capstone Project and Certification Assessment

• Design and implement a real-world ITOM use case
• Final evaluation and certification

Importance of ServiceNow ITOM Training

ServiceNow ITOM is essential for modern enterprises aiming to achieve service reliability, cost efficiency, and IT agility. With growing infrastructure complexity, organizations need skilled professionals who can leverage ServiceNow to bring visibility and automation into IT operations.

Key Benefits:

• Improve infrastructure visibility and monitoring
• Reduce downtime with proactive event management
• Enhance IT efficiency with automation
• Enable real-time operational intelligence
• Support hybrid and multi-cloud operations seamlessly
• Build resilient and data-driven IT operations

Training Skills and Competencies for Employees

Upon completing this course, learners will:

• Implement and manage ServiceNow Discovery and Service Mapping
• Configure event management and alert correlation
• Maintain a healthy and accurate CMDB
• Automate operational workflows using Orchestration and AIOps
• Build dashboards for monitoring and analytics
• Integrate ITOM with ITSM, SecOps, and cloud systems

Netskill Approach to ServiceNow ITOM Training

Netskill ensures an interactive, hands-on, and gamified approach for enterprise learners:

• Scenario-Based Labs on ITOM Implementation
• Gamified Modules with Real-Time Feedback
• Expert-Led Simulations for Cloud and Network Discovery
• AI-Powered Service Mapping Exercises
• Quizzes, Assessments, and LMS-Based Progress Tracking
• Industry Certification upon Course Completion

Each participant gains practical insights into how ITOM integrates with business goals, improving operational efficiency and decision-making.

Why Choose Netskill as Your ServiceNow ITOM Training Partner?

• Delivered by ServiceNow ITOM-certified instructors
• Flexible learning modes (Online, In-Person, Self-Paced)
• Gamified learning and interactive labs
• Real-world case studies and project-based assessments
• Certification and lifetime LMS access
• Trusted by global enterprises for corporate ServiceNow training

Netskill’s ServiceNow ITOM Corporate Training helps organizations future-proof their IT infrastructure and enable teams to manage complex environments with precision.