Introduction of the Course

The HubSpot Service Hub Corporate Training by Netskill equips customer service professionals with the tools and techniques to enhance service operations and customer satisfaction through HubSpot’s Service Hub platform.

Learners will gain end-to-end knowledge of ticketing, customer feedback, automation, service pipelines, and reporting, enabling them to deliver proactive and seamless support experiences.

Hosted on the Netskill LMS, this program integrates real-world simulations, interactive quizzes, gamified progress tracking, and hands-on practice, ensuring employees develop the practical expertise to manage customer relationships effectively.

Courses: Instructor-Led, In-Person, or Self-Paced

Instructor-Led Online Training

Live, interactive sessions led by HubSpot-certified experts covering ticketing systems, customer communication, automation, and analytics with real-world examples.

In-Person Corporate Training

Customized workshops delivered at your premises focusing on your organization’s unique customer service workflows, SLAs, and HubSpot integration needs.

Self-Paced Learning (via Netskill LMS)

Flexible, on-demand access to training videos, case studies, and practical labs, complete with gamified learning checkpoints, assessments, and certification.

All training modes include:

• Access to a live HubSpot sandbox environment
• Quizzes, use-case-based labs, and practical assessments
• Certification through the Netskill LMS upon course completion

Target Audience for Corporate HubSpot Service Hub Courses

This program is designed for:

• Customer Support Agents and Team Leads
• Service Delivery Managers
• CRM Administrators and Analysts
• Customer Experience Professionals
• Operations and Success Teams managing client relationships

What Are the Modules Covered

Module 1: Introduction to HubSpot Service Hub

• Overview of Service Hub architecture and features
• Navigating the HubSpot Service Dashboard
• Integrating Sales, Marketing, and Service Hubs for unified customer experience

Module 2: Ticketing System and Case Management

• Creating and configuring ticket pipelines
• Automating ticket routing and prioritization
• Managing SLAs and escalation workflows

Module 3: Customer Communication and Automation

• Setting up customer emails, live chat, and chatbots
• Automating communication templates and follow-ups
• Integrating feedback loops and ticket triggers

Module 4: Feedback Collection and Customer Surveys

• Designing NPS, CSAT, and CES surveys
• Collecting and analyzing customer feedback
• Using feedback data for service improvement

Module 5: Knowledge Base and Self-Service Portals

• Creating and managing a public knowledge base
• Designing searchable help centers
• Improving deflection rates and self-service engagement

Module 6: Reporting and Analytics

• Building service performance dashboards
• Tracking agent productivity and SLA compliance
• Leveraging analytics for continuous improvement

Module 7: Integration and Automation Best Practices

• Connecting Service Hub with CRM, Slack, and email tools
• Designing multi-channel support workflows
• Implementing AI-powered automation for response optimization

Module 8: Capstone Project & Certification

• Build a complete Service Hub instance for your organization
• Automate ticket handling and reporting
• Earn Netskill Certified HubSpot Service Hub Professional certification

Importance of HubSpot Service Hub Training

Effective customer service is key to customer loyalty and brand growth. This corporate training helps organizations:

• Streamline service workflows and ticket management
• Improve response times and SLA compliance
• Increase customer satisfaction and retention
• Leverage data for proactive support strategies
• Align service operations with sales and marketing for seamless CX

Training Skills and Competencies for Employees

After completing the training, employees will:

• Implement and manage ticketing workflows
• Automate service operations and follow-ups
• Collect, interpret, and act on customer feedback
• Create and maintain a knowledge base
• Monitor service metrics and optimize performance

Netskill Approach to HubSpot Service Hub Training

Netskill delivers a hands-on, results-driven, and gamified learning experience. Our approach includes:

• Real-world service operations simulations
• Gamified modules and progress badges on Netskill LMS
• Role-based exercises for service managers and agents
• Continuous assessments and certification readiness
• Training led by HubSpot-certified service specialists

Why Choose Netskill as Your HubSpot Service Hub Training Partner?

• Expert instructors with deep HubSpot implementation experience
• Gamified and interactive learning content via Netskill LMS
• Flexible delivery options — Online, In-Person, or Self-Paced
• Hands-on practical labs and service simulations
• Certification and skill verification for professionals
• Trusted by enterprises for customer success enablement and CRM training

With Netskill, your teams gain the tools and knowledge to transform service operations into a competitive advantage.