Introduction of the Course

Netskill’s Teams Phone System Corporate Training provides deep, hands-on expertise in transitioning from traditional PBX systems to Microsoft Teams cloud telephony.

This training covers:

• Teams Phone System architecture
• PSTN connectivity (Direct Routing, Operator Connect, Calling Plans)
• Number provisioning & routing
• Auto attendants & call queues
• Emergency services (E911)
• Device management & compliance
• Call quality, analytics & monitoring

Using a scenario-driven and practical approach, learners gain the skills required to confidently deploy and manage enterprise-grade voice communication using Teams. All course components—including labs, videos, quizzes, and certification—are available on the Netskill LMS with gamified learning and hands-on exercises.

Courses: Instructor-Led, In-Person, or Self-Paced

Instructor-Led Online Training

• Live instructor sessions
• PSTN architecture guidance
• Live configuration demos
• Real-world troubleshooting scenarios

In-Person Corporate Training

• On-site workshops
• Hands-on migration guidance
• Enterprise telephony design best practices
• Customized call flow creation

Self-Paced Learning on Netskill LMS

• Step-by-step video lessons
• Downloadable telephony templates
• Gamified progress tracking
• Quizzes, assessments & certification
• Anytime, anywhere access

Every mode includes full LMS access with interactive modules, assessments, and certification.

Target Audience for Corporate Teams Phone System Training

• IT Administrators & Managers
• Microsoft 365 Admins
• Unified Communications Engineers
• Collaboration & Digital Workplace Teams
• Voice Engineers
• Telecom & PBX Migration Teams
• Support Engineers
• System Integrators and MSPs

What Are the Modules Covered

Module 1: Introduction to Teams Phone System

• Cloud vs on-prem telephony
• Key Teams Phone capabilities
• Licensing requirements

Module 2: PSTN Connectivity Overview

• Direct Routing
• Operator Connect
• Microsoft Calling Plans
• Hybrid PSTN models

Module 3: Calling Plans Setup

• Number procurement
• Assigning numbers
• Policy configurations

Module 4: Operator Connect Administration

• Provider onboarding
• Routing setup
• Troubleshooting OC services

Module 5: Direct Routing Architecture

• SIP trunking
• SBC components
• Direct Routing call flow

Module 6: Voice Routing Policies

• Voice routes
• PSTN usage
• Dial plan management

Module 7: Dial Plans & Normalization Rules

• Custom dial plans
• Normalization logic
• Global vs user-level plans

Module 8: Auto Attendants & Call Queues

• IVR setup
• Holiday routing
• Handling overflow calls

Module 9: Emergency Calling & E911

• Location-based routing
• Dynamic location configuration
• Regulatory compliance

Module 10: Device Management

• Teams-certified desk phones
• Room devices
• Provisioning & firmware updates

Module 11: Voicemail, Recording & Compliance

• Voicemail setup
• Retention policies
• Compliance recording integrations

Module 12: Teams Admin Center Voice Management

• Call Quality Dashboard
• PSTN usage reports
• Call analytics

Module 13: Migration Strategy & Rollout Planning

• PBX to Teams migration playbook
• Number porting
• Adoption strategy

Module 14: Troubleshooting and Diagnostics

• CQD troubleshooting
• Network evaluation tools
• SIP debugging fundamentals

Module 15: Final Project + Certification

• End-to-end phone system configuration
• Voice routing + auto attendant build
• Practical troubleshooting simulation

Importance of Teams Phone System Training

Teams Phone System delivers a unified communication solution that integrates calling, chat, meetings, and collaboration into one platform. Proper training ensures:

• Reduced telephony costs
• Better productivity & communication
• Increased call reliability & quality
• Consistent global telephony management
• Faster deployment of cloud telephony infrastructure
• Improved user experience with Teams Voice

Training Skills and Competencies for Employees

Employees completing this training will gain competencies in:

• Configuring Teams telephony from scratch
• Creating and managing call flows
• Designing dial plans & voice routing
• Implementing SBC-based Direct Routing
• Managing Operator Connect integrations
• Troubleshooting PSTN and call quality issues
• Configuring emergency calling
• Managing Teams-certified devices
• Designing auto attendants & call queues

Netskill Approach to Teams Phone System Training

Netskill delivers a hands-on, lab-driven telephony learning experience:

• Real-world enterprise scenarios
• Guided labs & sandbox environments
• Gamified challenges to reinforce skills
• LMS-based tracking, quizzes & certification
• Best practices based on Microsoft’s recommended voice architecture
• Customizable modules for enterprise telecom needs

Why Choose Netskill as Your Teams Phone System Training Partner?

• Leading corporate Teams Phone System training company
• Microsoft-certified telephony experts
• Practical, real-world PSTN configuration labs
• Three flexible modes: Online, In-Person, Self-Paced
• Full access to the Netskill LMS with videos, quizzes & certification
• Customizable curriculum for enterprise migration needs
• Proven success with global IT & telecom teams