Introduction of the Course

Netskill’s Desktop IT Support Level 1 & 2 training equips employees with practical and advanced IT support skills for corporate environments. This comprehensive program covers troubleshooting, system maintenance, software installations, network support, and security practices, ensuring learners are prepared for real-world desktop IT challenges. Our training is accessible online, in-person, or self-paced via the Netskill LMS, with gamified learning outcomes to enhance engagement.

Desktop IT Support Level 1 & 2 Courses: Instructor-Led, In-Person, or Self-Paced

Netskill offers three training modes to suit corporate needs:

• Online Training – Live instructor-led sessions with interactive tools and Q&A.
  
• In-Person Training – Hands-on corporate workshops for immersive learning.
  
• Self-Paced Training – On-demand course content on Netskill LMS, including videos, quizzes, assessments, and certification.
  

All training modes integrate gamified learning outcomes, ensuring employees stay motivated while mastering technical skills.

Target Audience for Corporate Desktop IT Support Level 1 & 2 Courses

• IT support professionals seeking advanced skills.
  
• Employees transitioning to IT support roles in corporate environments.
  
• Helpdesk teams aiming to improve efficiency in troubleshooting and desktop maintenance.
  
• Organizations seeking structured IT support training for teams.
  

Modules Covered

Level 1: Basic Desktop IT Support

• Introduction to Desktop Hardware and Software
  
• Operating System Installation and Configuration (Windows, macOS)
  
• Basic Network Troubleshooting
  
• Software Installation and Updates
  
• User Account Management and Permissions
  
• IT Helpdesk Ticketing Systems
  

Level 2: Advanced Desktop IT Support

• Advanced Troubleshooting of Hardware and Software
  
• Network Configuration and Troubleshooting
  
• Security Best Practices and Anti-Virus Management
  
• Remote Desktop Support
  
• System Backup and Recovery
  
• IT Asset Management
  

All modules are available on Netskill LMS, including course videos, content, quizzes, assessments, and certifications, ensuring employees gain recognized credentials.

Importance of Desktop IT Support Level 1 & 2 Training

Corporate IT support is crucial for seamless business operations. Training employees in Level 1 & 2 skills:

• Reduces downtime caused by system or network failures.
  
• Ensures faster problem resolution and improved productivity.
  
• Enhances security awareness and reduces risk of cyber threats.
  
• Empowers IT teams to handle complex support scenarios effectively.
  

Skills and Competencies for Employees

After completing the course, employees will gain:

• Technical proficiency in desktop and network troubleshooting.
  
• Competence in software deployment and system maintenance.
  
• Ability to manage IT tickets and provide professional user support.
  
• Critical problem-solving and analytical skills for IT support.
  

Netskill Approach to Desktop IT Support Level 1 & 2 Training: Why Choose Netskill?

Netskill is a leading corporate Desktop IT Support Level 1 & 2 training company, providing tailored programs for enterprises:

• Flexible Training Modes: Online, In-person, and Self-Paced LMS courses.
  
• Gamified Learning: Engaging modules with points, badges, and interactive quizzes.
  
• Certification: Industry-recognized certificates for employee skill validation.
  
• Corporate Focus: Courses designed specifically for corporate IT environments.
  
• LMS Access: Continuous access to videos, content, assessments, and certifications.