Introduction of the Course

Netskill’s ServiceDesk Plus corporate training equips employees with the essential skills to efficiently manage IT service requests, incidents, problems, and assets within an organization. This course combines practical exercises, real-world scenarios, and gamified learning modules to ensure learners gain actionable expertise in ServiceDesk Plus. All content, including videos, assessments, and certification, is available on the Netskill LMS, making training accessible anytime, anywhere.

ServiceDesk Plus Courses: Instructor-Led, In-Person, or Self-Paced

Netskill offers flexible corporate ServiceDesk Plus training to meet the unique needs of organizations:

• Online Training: Interactive live sessions conducted by expert trainers.
  
• In-Person Training: Hands-on, instructor-led sessions at your corporate location or Netskill centers.
  
• Self-Paced Training on Netskill LMS: Learn at your own convenience with structured modules, video lessons, quizzes, and assessments.
  

Target Audience for Corporate ServiceDesk Plus Courses

Our corporate ServiceDesk Plus training is ideal for:

• IT support staff and helpdesk executives
  
• System administrators and network engineers
  
• IT managers and team leads
  
• Professionals seeking IT service management (ITSM) certification
  
• Organizations aiming to streamline service desk operations
  

Modules Covered

Netskill’s ServiceDesk Plus corporate training covers the following modules:

1. Introduction to ServiceDesk Plus – Overview, architecture, and features.
   
2. Incident and Request Management – Logging, categorizing, and resolving tickets.
   
3. Problem and Change Management – Root cause analysis and change implementation.
   
4. Asset and CMDB Management – Tracking IT assets and configuration management.
   
5. Self-Service Portal and Knowledge Base – Enabling user self-service and building knowledge repositories.
   
6. Service Level Agreements (SLAs) and Reports – Configuring SLAs, KPIs, and generating reports.
   
7. Automation and Workflow Management – Automating tasks for efficiency.
   
8. Gamified Learning Modules – Interactive scenarios, badges, and leaderboards to enhance engagement.
   

Importance of ServiceDesk Plus Training

Corporate ServiceDesk Plus training ensures employees:

• Resolve IT issues faster, reducing downtime
  
• Improve end-user satisfaction through efficient ticket management
  
• Streamline service desk processes and compliance
  
• Gain proficiency in IT asset and problem management
  
• Enhance analytical and reporting skills
  

Skills and Competencies for Employees

After completing the course, employees will develop competencies in:

• IT service management best practices
  
• Efficient incident, problem, and change handling
  
• Asset management and IT resource optimization
  
• SLA management and IT reporting
  
• Automation of repetitive IT tasks
  

Netskill Approach to ServiceDesk Plus Training: Why choose Netskill as your ServiceDesk Plus training partner?

Netskill stands out as a corporate ServiceDesk Plus training provider with:

• Flexible Training Modes: Online, in-person, and self-paced via Netskill LMS.
  
• Gamified Learning: Engaging quizzes, badges, and leaderboards for better retention.
  
• Comprehensive Content: Course videos, assessments, and certification accessible anytime.
  
• Expert Trainers: Industry professionals with real-world experience.
  
• Corporate Focus: Training customized to meet organizational needs for skill development.
  
• Certification: Recognition upon successful completion, boosting career growth.
  

Gamified Learning Outcomes

• Earn badges and points as you complete each module.
  
• Unlock achievements by mastering incidents, assets, and change management.
  
• Participate in quizzes and simulations to reinforce learning.
  
• Track progress and compete on leaderboards with peers.
  
• Gain certification to showcase expertise to your organization.