Introduction of the Course

The Zendesk Explore Analytics Corporate Training by Netskill equips participants with the knowledge and technical proficiency to utilize Zendesk Explore, the analytics and reporting tool within the Zendesk platform.

This hands-on course teaches learners how to analyze support data, create custom dashboards, automate performance reporting, and track key metrics such as CSAT, SLA compliance, agent productivity, and ticket resolution time.

Through real-time data analysis and visualization, participants gain the ability to transform operational data into actionable insights that drive service excellence and business outcomes.

All course materials — including interactive labs, quizzes, and final assessments — are available on the Netskill LMS, accessible anytime and anywhere.

Courses: Instructor-Led, In-Person, or Self-Paced

Instructor-Led Online Training

Live expert-led sessions focused on real-world use cases, advanced analytics, and automation of Zendesk Explore dashboards.

In-Person Corporate Training

Onsite sessions customized to your organization’s KPIs, reporting structure, and service metrics.

Self-Paced Learning (via Netskill LMS)

Interactive, on-demand training featuring video walkthroughs, gamified progress tracking, and data visualization labs.

Each training mode includes:

• Hands-on data analytics labs
• Real business performance case studies
• Gamified assessments and progress tracking
• Certification from Netskill upon successful completion

Target Audience for Corporate Zendesk Explore Analytics Courses

This course is designed for:

• Customer Support Managers and Team Leads
• Business Analysts and Data Specialists
• Zendesk Administrators and Power Users
• Service Operations Managers
• Performance and Quality Analysts

What Are the Modules Covered

Module 1: Introduction to Zendesk Explore

• Overview of Zendesk Explore and its capabilities
• Understanding data models and datasets
• Setting up access and permissions

Module 2: Data Sources and Metrics

• Working with Zendesk Support, Guide, Chat, and Talk data
• Understanding KPIs, metrics, and attributes
• Using prebuilt dashboards for quick insights

Module 3: Building Custom Queries

• Query editor fundamentals
• Filtering and slicing data
• Creating custom metrics and calculated attributes

Module 4: Dashboard Design and Visualization

• Building and customizing dashboards
• Adding interactive components like filters and drilldowns
• Designing for performance and accessibility

Module 5: Advanced Reporting and Automation

• Scheduling and sharing reports
• Automating data refresh and delivery
• Embedding dashboards into business systems

Module 6: Analyzing Agent and Team Performance

• Tracking ticket trends and SLA compliance
• Measuring productivity, workload, and response times
• Identifying process bottlenecks through analytics

Module 7: CSAT and Customer Experience Analytics

• Analyzing CSAT and feedback data
• Correlating satisfaction with ticket volume and channel mix
• Using insights to improve customer experience

Module 8: Capstone Project and Certification Preparation

• Creating a unified performance dashboard
• Case study: transforming service metrics into insights
• Final quiz and Netskill Certified Zendesk Explore Specialist exam

Importance of Zendesk Explore Analytics Training

In today’s data-driven environment, organizations must continuously optimize support operations. This training enables teams to:

• Gain visibility into service performance metrics
• Identify trends and opportunities for improvement
• Make evidence-based decisions to enhance customer satisfaction
• Automate performance reporting for management insights
• Build data-driven support strategies that scale

Training Skills and Competencies for Employees

Upon completing the course, participants will be able to:

• Navigate and configure Zendesk Explore effectively
• Create and automate reports and dashboards
• Interpret service metrics and operational KPIs
• Integrate analytics into daily performance reviews
• Present actionable insights for strategic decision-making

Netskill Approach to Zendesk Explore Analytics Training

Netskill’s approach combines hands-on practice, gamified learning, and real-world business analytics to ensure impactful learning outcomes.

Our methodology includes:

• Interactive, lab-based learning with live Zendesk data
• Gamified quizzes, badges, and learning milestones
• Step-by-step dashboard creation projects
• Expert mentoring and continuous learning on the Netskill LMS
• Real organizational case studies for applied analytics

Why Choose Netskill as Your Zendesk Explore Analytics Training Partner?

• Delivered by Zendesk-certified analytics experts
• Hands-on, data-focused learning aligned with business goals
• Gamified and interactive experience on the Netskill LMS
• Real-world dashboards and KPI measurement exercises
• Flexible Online, In-Person, and Self-Paced options
• Certification to validate enterprise analytics expertise

With Netskill, your teams will learn to turn data into actionable insights that enhance support operations, customer satisfaction, and ROI.