Introduction of the Course

The Einstein AI Platform Corporate Training by Netskill is designed for business professionals, data analysts, and Salesforce developers who want to harness the power of Salesforce Einstein — Salesforce’s integrated AI platform that brings intelligent predictions, recommendations, and automation to CRM workflows.

Participants will gain expertise in implementing Einstein Prediction Builder, Einstein Discovery, Einstein Bots, and Einstein Next Best Action, enabling their organizations to enhance productivity, automate decision-making, and deliver personalized customer experiences.

Available through the Netskill LMS, this course emphasizes hands-on learning, real-world projects, and certification-based milestones, ensuring your workforce becomes proficient in leveraging AI within the Salesforce ecosystem.

Courses: Instructor-Led, In-Person, or Self-Paced

Netskill offers three flexible training modes tailored for corporate learners:

• Online Instructor-Led Training: Interactive virtual sessions with certified Salesforce AI experts.
• In-Person Corporate Training: Onsite, classroom-style workshops with practical labs.
• Self-Paced Learning on Netskill LMS: HD video content, gamified learning paths, quizzes, and certification modules accessible anytime.

All learners gain lifetime access to the Netskill LMS, featuring recorded lessons, assignments, case studies, assessments, and course certifications to enhance skill retention and professional credibility.

Target Audience for Corporate Einstein AI Platform Courses

This training is ideal for:

• Salesforce Developers and Administrators
• Data Scientists and Analysts
• AI and Automation Engineers
• CRM Managers and Consultants
• Business Intelligence and Operations Professionals
• Technical Architects and Solution Designers

What Are the Modules Covered

Module 1: Introduction to Salesforce Einstein AI Platform

• Overview of Salesforce Einstein and its ecosystem
• Understanding AI integration within Salesforce CRM
• Key components: Einstein Prediction Builder, Discovery, Bots, and Next Best Action

Module 2: Einstein AI Architecture and Setup

• Einstein data model and architecture overview
• Configuring AI capabilities in Salesforce orgs
• Setting up user permissions and environments

Module 3: Einstein Prediction Builder

• Creating predictions without coding
• Using historical data to generate predictive models
• Interpreting model accuracy and deploying predictions in workflows

Module 4: Einstein Discovery

• Automating analytics with Einstein Discovery
• Exploring datasets and building stories
• Integrating insights into Salesforce dashboards
• Using AI to explain trends and recommend next actions

Module 5: Einstein Bots and Conversational AI

• Designing intelligent chatbots for customer service
• Integrating Einstein Bots with Salesforce Service Cloud
• Training and optimizing bots using real customer data

Module 6: Einstein Next Best Action

• Building AI-driven decision strategies
• Configuring recommendations based on predictive models
• Integrating with Salesforce Flows and external data sources

Module 7: Einstein Language and Vision APIs

• Overview of natural language processing (NLP) and image recognition capabilities
• Performing sentiment analysis and intent detection
• Building intelligent apps using Einstein API endpoints

Module 8: AI Model Customization and Governance

• Managing bias, data quality, and ethics in AI models
• Versioning, retraining, and model performance tracking
• Ensuring AI compliance and security within Salesforce

Module 9: Real-World Integrations and Use Cases

• Applying Einstein AI in Sales, Service, and Marketing Cloud
• Integrating with MuleSoft, Tableau, and Slack AI
• Case studies: Lead scoring, churn prediction, customer satisfaction analysis

Module 10: Capstone Project and Certification Preparation

• End-to-end AI project with prediction, bot, and recommendation implementation
• Evaluation and feedback from certified instructors
• Netskill Einstein AI Platform Certification and Salesforce AI Associate exam preparation

Importance of Einstein AI Platform Training

In the era of automation and data-driven transformation, Salesforce Einstein empowers organizations to embed intelligence directly into their workflows.

Corporate Einstein AI Platform Training helps teams:

• Leverage predictive insights to improve business outcomes
• Automate customer interactions and service resolutions
• Enhance sales forecasting and marketing personalization
• Increase operational efficiency through AI-powered recommendations
• Integrate AI-driven analytics across all Salesforce applications

By training your workforce on Einstein AI, your organization gains a competitive advantage through faster, smarter, and more data-informed decisions.

Training Skills and Competencies for Employees

Upon completing the training, learners will be able to:

• Build, deploy, and manage predictive AI models using Einstein tools
• Automate workflows with AI-driven recommendations
• Create and manage Einstein Bots for customer engagement
• Integrate Einstein insights with Salesforce dashboards
• Apply ethical AI practices and model governance

Netskill Approach to Einstein AI Platform Training

Netskill’s corporate training methodology focuses on combining real-world application with engaging, modern learning experiences:

• Gamified Learning Outcomes: Learners earn badges and certifications as they complete modules.
• Hands-On Labs: Build and deploy AI models and chatbots in sandbox environments.
• Expert-Led Instruction: Delivered by certified Salesforce AI consultants and data scientists.
• Scenario-Based Learning: Focused on real-world CRM and business challenges.
• Continuous Learning via Netskill LMS: Access all course content, assessments, and progress tracking tools online, anytime.

This approach ensures professionals develop both technical proficiency and strategic understanding of how to implement AI across business processes.

Why Choose Netskill as Your Einstein AI Platform Training Partner?

• Certified Salesforce AI Experts with practical implementation experience
• Customizable corporate learning paths for different teams and industries
• Gamified learning and performance analytics through Netskill LMS
• Flexible delivery modes: Online, In-Person, or Self-Paced
• Industry-Recognized Certification aligned with Salesforce AI standards
• Hands-on, real-world projects ensuring practical readiness

With Netskill, your organization will empower its workforce to use Salesforce Einstein AI for predictive decision-making, automation, and enhanced customer engagement.